Capture, qualify, and book 24/7—without replacing your team
AI assistants that answer calls, texts, and web chats in minutes, qualify by service & ZIP, and put jobs straight on your calendar.
Channels that reach your customers
Your AI assistant answers calls, texts, and web chats in minutes, asks the same smart intake questions your office would, and puts jobs straight on your calendar. It detects urgency (e.g., leak/no-heat), speaks English & Spanish, and follows your playbook for quotes, deposits, and reminders. Routine conversations are automated; edge cases warm-transfer to your staff with transcripts so nothing gets lost. You get faster response times, fewer no-shows, and a dashboard that shows how many conversations turned into booked appointments and revenue.
Conversion Flow: Lead Capture & Booking
Missed-call text-back
If a call isn’t answered in N seconds, trigger SMS: “This is {{Brand}}. Can I get your ZIP and what’s going on?” If no reply, send a gentle follow-up after 10 minutes with opt-out instructions.
Intake (ZIP / service / urgency)
Validates service area and category (plumbing/HVAC/handyman). “Emergency” keywords or low temperatures after midnight route to on-call with priority.
Appointment booking & confirmation
Pulls real-time availability; proposes 2–3 times; on accept, books and sends ICS + SMS/email confirmation. Adds prep notes (e.g., clear access, pet info).
Human handoff when it matters
When the conversation needs a human, we make the switch fast—without losing context.The assistant handles routine intake and FAQs, but it’s designed to escalate gracefully when the stakes are higher. Triggers include low confidence on intent, repeated “agent” requests, safety keywords (e.g., gas leak, electrical sparking), billing disputes, or frustrated sentiment. On trigger, the
Compliance built-in
Privacy by design. We capture explicit consent before messaging, announce call recording when enabled, and keep data access on a strict least-privilege basis. Every interaction is time-stamped and auditable, with configurable retention windows and easy export for reviews or audits. For regulated teams, we support PHI-adjacent handling, data-residency/self-hosted options, and will align to your policy (including signing a DPA).
